Complaints Procedure
Complaints Procedure at RadhikaFX
At RadhikaFX, we are committed to providing our clients with the highest level of service.
We understand that sometimes issues may arise, and we take all complaints seriously. Our
complaints procedure is designed to ensure that your concerns are addressed quickly, fairly,
and efficiently.
How to File a Complaint
If you have a complaint, we encourage you to follow these simple steps to ensure your issue
is resolved as swiftly as possible:
1. Contact Our Support Team
○ Email: Send an email detailing your complaint to info@radhikafx.com.
○ Phone: You can also call our support team at +971 56 584 5555.
○ Live Chat: Use the live chat feature on our website to reach out to a
customer service representative.
2. Please provide as much detail as possible, including your account number, a
description of the issue, and any relevant documentation or screenshots that can
help us understand the situation better.
3. Acknowledgment of Your Complaint
Once we receive your complaint, we will acknowledge it within 24 hours. Our team will begin investigating the issue and will keep you updated on the progress.
Once we receive your complaint, we will acknowledge it within 24 hours. Our team will begin investigating the issue and will keep you updated on the progress.
4. Investigation and Resolution
Our team will thoroughly investigate your complaint, ensuring that all relevant facts are considered. We aim to resolve all complaints within 5 business days. If additional time is required, we will notify you of the expected resolution timeline.
Our team will thoroughly investigate your complaint, ensuring that all relevant facts are considered. We aim to resolve all complaints within 5 business days. If additional time is required, we will notify you of the expected resolution timeline.
5. Outcome
After reviewing your complaint, we will inform you of the outcome and any actions we have taken. If your complaint is upheld, we will take the necessary steps to resolve the issue and prevent it from happening again.
After reviewing your complaint, we will inform you of the outcome and any actions we have taken. If your complaint is upheld, we will take the necessary steps to resolve the issue and prevent it from happening again.
Escalation Process
If you are not satisfied with the outcome of your complaint, you have the option to escalate it
further:
1. Request a Review
If you feel your complaint was not resolved fairly, you can request a review of the
decision by contacting our Customer Relations Team at
info@radhikafx.com.
2. External Resolution
If you remain dissatisfied after the internal review, you may choose to escalate the
issue to an independent third party. We will provide the necessary contact details for
relevant external bodies, such as financial regulatory authorities, if applicable.
What to Expect During the Complaints Process
● Timely Communication: We aim to keep you informed throughout the process.
● Fairness and Transparency: Your complaint will be handled impartially and with full transparency.
● Confidentiality: All complaints are treated with the utmost confidentiality and respect for your privacy.
● Fairness and Transparency: Your complaint will be handled impartially and with full transparency.
● Confidentiality: All complaints are treated with the utmost confidentiality and respect for your privacy.
Why Choose RadhikaFX?
We are committed to improving our services and providing the best possible trading
experience. By addressing complaints promptly and professionally, we ensure that your trust
in us is maintained.
If you have any questions about the complaints procedure or need assistance, please don’t hesitate to contact us.
If you have any questions about the complaints procedure or need assistance, please don’t hesitate to contact us.
Contact Information:
- +971 56 584 5555
- info@radhikafx.com
- Available on our website